Global Meta – Robots Meta

#84105
  • Resolved Amber

    4 years, 3 months ago

    Rank Math free

    I am trying to unclick index (in global index –> robots meta) and save the changes. However, it will not save. I have already deactivated/redownloaded the plugin to try to fix this and it has not been done. Can someone help me, please?

    Also, I watched every tutorial you sent me and nothing helped.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Amber

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Amber

    4 years, 3 months ago

    Rank Math free

    Thanks for your help! I have attached the date for your review.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    I have not been able to replicate your issue, as you can see in the screencast I added in the Sensitive Data section, could you check it?

    Looking forward to help you.

    Amber

    4 years, 3 months ago

    Rank Math free

    Yes,

    All the information in the sensitive data is correct. I just checked it again. Make sure to hit “shift” to add the question mark.

    Rank Math – titles and metas – then you can see index is checked under “global meta”

    Uzair

    4 years, 3 months ago

    Hello,

    The “Index” option cannot be unchecked because that is the default fallback. Even if you uncheck that, hitting the save button will make the checkbox tick again for the “Index” option.

    The only way to uncheck the “Index” option is by ticking the “No Index” option.

    Since you want to uncheck “Index”, that essentially means you do not want to have the pages indexed which is the same as selecting “No Index”. We have already answered that query here as well: https://support.rankmath.com/ticket/meta-description-12/?view=all

    Please check this screencast on how to make it work: https://i.rankmath.com/xi8W7L

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Amber

    4 years, 3 months ago

    Rank Math free

    I understand. Thank you for the assistance.

    Amber

    4 years, 3 months ago

    Rank Math free

    I understand thank you for the assistance.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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