GLITCH! Plugin disrupts the product editing capability.

#744521
  • Resolved sawdaadmin

    2 months, 3 weeks ago

    Rank Math free

    Hi, I was trying this new plugin when I came to notice the Content AI feature ad pops up on product add/editing page and does not allow vendors to edit products (as all inputs are disabled and we’re not able to click through). I had to disable/remove the whole Rankmath SEO Plugin to get this issue resolved, but if there is a fix, I’d be happy to hear. We’re using wordpress, dokan, woocommerce. Attached is a snapshot for your better understanding.
    Glitch - ad banner does not let user edit product details.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    I apologize for the inconvenience you experienced with the Content AI feature ad disrupting the product editing capability on your WordPress website while using the Rank Math SEO Plugin. Thank you for bringing this to our attention.

    To address this issue, we recommend checking for any plugin conflicts that might be causing this behavior. You can follow these steps to identify and resolve plugin conflicts:

    1. Navigate to the Troubleshooting Mode in Rank Math.
    2. Enable plugins one by one and check if the issue persists.
    3. If enabling a specific plugin triggers the problem, that plugin might be conflicting with Rank Math.

    If you identify the conflicting plugin, you can either contact the plugin developer to resolve the conflict or let us know the plugin’s name, and we will do our best to assist you in resolving the issue.

    If the problem persists even with only the default WordPress theme and Rank Math active, please reach out to us directly at our support forum here for further assistance.

    Thank you for your understanding, and we appreciate your cooperation in resolving this matter promptly.

    Best regards.

    Sources:
    Content AI Overview » Rank Math
    Confirming a Theme/Plugin Conflict With Rank Math
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    The #1 WordPress SEO Plugin in 2023 – Rank Math
    Rank Math Plugin Requirements for WordPress Websites

    Ike

    2 months, 2 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    While it is not supposed to do so it seems the Content AI feature is having an issue with the product add/editing page (likely due to a plugin conflict). As a temporary fix, you can disable the Content AI module by navigating to WordPress Dashboard > Rank Math > Dashboard > Modules > Content AI and disable the toggle.

    Let us know how this goes. Also, let us know if you have further questions or concerns.

    Thank you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘GLITCH! Plugin disrupts the product editing capability.’ is closed to new replies.