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Hi team,
while accessing setup wizard and on the 2nd tab (your website) to access the “Logo for Google” and ‘Default social sharing image” both the buttons are not being clicking, and upon opening console I am getting this error as shown in screenshot, thought it might have been caused by some plugin, so tried disabling all the plugins, but it did not help.Screenshot : https://www.upload.ee/image/14534384/rankmath_issue.png
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’re unable to replicate this issue with the latest version of Rank Math:
https://rankmath.com/changelog/free/Could you please confirm if it’s also not conflicting with your theme? You can follow the steps in this link:
https://rankmath.com/kb/check-plugin-conflicts/If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘Getting “Uncaught TypeError: Cannot read properties” on setup wizard’ is closed to new replies.