Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Since this is a Free account that never had any PRO subscription attached to it you must have purchased with some other email address.
Could you please share the receipt from FastSpring so that we can locate the purchase in our system?
Looking forward to hearing back from you.
I have a receipt from 21-09-21 with the following code: [moved to sensitive data section]
Its on autorenew.
Hello,
We have checked the order ID you have shared, and it seems that the email address I’ve attached in the sensitive data section was used upon registering.
Please log in using that email address to access your Rank Math PRO account and reconnect your website/s to fix the issue:
https://rankmath.com/kb/website-not-shown-in-account/
Let us know if you still want your account to use that email or we can merge both of the accounts.
Looking forward to helping you.
Thank you.
Hi
Can you merge both accounts into [moved to sensitive data section]?
Thank you
Hello,
We have merged the accounts under this email address and you should be able to access the PRO subscription from there.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
