Getting a 302 redirect for a single page link when not logged in as admin

#216939
  • Resolved David
    Rank Math free

    I’m getting a 302 redirect from a link that is WordPress page and uses a template from a plugin but only when not logged in. The page slug is /create-profile if that helps for any reason.

    Troubleshooting:
    – When logged in as an admin, status code 200 and loads the page normally.
    – When RankMath is disabled, status code 200 and loads the page normally.
    – When RankMath is the ONLY enabled plugin, status code 302 and redirects back to the homepage.

    Additional Troubleshooting:
    – No redirects in .htaccess.
    — .htaccess is as basic as possible with permalinks block only.
    – No other redirection plugins installed.
    – No RankMath redirections exist within the RankMath Redirections Module.
    — Had to install the Redirections Module to even see that this was empty.
    – Re-saving permalinks did not solve the redirection.
    – Re-saving the page itself did not solve the redirection.

    Unfortunately, this is forcing me to disable RankMath. This happened a week or so ago and I just re-saved permalinks and it fixed the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat
    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    We might need to take a closer look at the issue. Please edit the first post on this ticket and include the Affected URL, WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    David
    Rank Math free

    Appologies, it seems it was an issue with my theme. Made a theme change and it fixed my issue.

    Thanks though, for trying to help me.

    Hello,

    Thank you for the update.

    We are glad that you have found the culprit of this issue, and it is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Getting a 302 redirect for a single page link when not logged in as admin’ is closed to new replies.