Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
OnnO de Geus, hier is uw ontvangstbewijs voor de bestelling CODEROCKZ220121-7935-26134
Hello,
The order ID that you have shared is for some other product. Our order ID starts with RANKMATH. please search and forward the correct order ID/receipt. If you are not able to find it, please share the last name that appears on your card along with the last 4 digits of the card used or your PayPal email address in the sensitive data section.
Looking forward to helping you.
Hello there,
this must be the right ID
ID bestelling: RANKMATH220530-5751-75218
Aanmaakdatum: 5/30/22
Geheel betaald: 5/30/22
kind regards
OnnO
Hello,
You have purchased the PRO subscription using the email address I have shared in the sensitive data section.
If you want us to merge your accounts, please share the preferred email address and we will do the needful.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
