Get a full refund

#739244
  • Resolved Olha Tymos

    2 months, 3 weeks ago

    Rank Math free

    I’d like to get a full refund for RankMath SEO PRO I purchased on January 23, 2024 !!!

    I was interested in AI content creation tool but it doesn’t work (I have 0 balance even though I haven’t used it at all). Customer support han’t resolve the issue. Today in the afternooon I had some poins to use AI feature, in the evening I have 0 pints.

    Please, cancel my RankMath SEO PRO subscription and AI subscription.

    According your 30-day money back guarantee, I would like to receive a full refund please.

Viewing 1 replies (of 1 total)
  • Princess

    2 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

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