Hello,
Thank you for contacting us and we apologize for any trouble you may have experienced with Rank Math.
What error message are you getting? You can use a tool like https://imgur.com/upload to share a screenshot or you can share your website URL here with us so we can check.
For initial troubleshooting, Please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Apply the following filter code to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add a filter to your WordPress site:https://rankmath.com/kb/wordpress-hooks-actions-filters/
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
