Hello and Thanks.
Their support replied to give them access, but we think it’s a more “general conflicts” btw yours and their plugi; so I gave him the advice to contact you. Please get in contact with him (Radu, https://codecanyon.net/item/zoomsounds-wordpress-wave-audio-player-with-playlist/6181433/comments) because he asked us more details we are not able to give.
Many thanks also for update us
Hello and Thanks.
Their support replied to give them access, but we think it’s a more “general conflicts” btw yours and their plugi; so I gave him the advice to contact you. Please get in contact with him (Radu, https://codecanyon.net/item/zoomsounds-wordpress-wave-audio-player-with-playlist/6181433/comments) because he asked us more details we are not able to give.
Many thanks also for update us!
Hello,
Thank you for contacting Rank Math today.
I have submitted this to our internal team and we will be reaching out to the developer shortly to share the info.
Looking forward to helping you. Thank you.
Hello, any update from their support?
Many thanks
Hi Andrea,
I am so sorry but we will not be able to sort this conflict right now as it is coming from your audio player plugin. Once we are done with a major update of the plugin, we will consider doing that but right now we cannot work on this.
I would request you to contact that plugin’s author about this since the issue is coming from their end.
Thank you.
Hello Todd and thanks for your reply.
Did you get in touch with their support?
Brecause as from my understanding from what was wrote from Michael Davis 10 days ago you would have done it.
Please let me know; we understand that is not your priority at the moment and we thank you anyway for the great effort and job you are doing.
Many thanks!
Hello,
the support replied this:
Can you tell me the issue ?
Are there gutenberg scripts on the product page ?
This is what I see and the meta box appears fine
!https://i.imgur.com/mHuUisf.jpg!
Thanks for letting me know what to reply.
Hello, can you please follow up on the ZoomSound support comment?
Many thanks
Hello, just to give you an update, while waiting for the issue with ZoomSound to be solved, we deactivated their plugin, and as you said, RankMath seems to work as before now. One question: we faound that all the Focus Keywords are not appearing as before even if it seems somenthing is present (teh score for them is 7/100…) Is there a way to recover them. We have almost 200 product x 5 keywords…we really hope we do not nedd to input 1000 them again manually. Many thanks
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This reply was modified 4 years, 7 months ago by
Andrea.
Hello,
You can ask them to contact us at s******@r***********
Or, share their email ID so we can contact them.
For the last question, Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few weeks and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
