General Product issues

  • Hello it seems that for a week or more we’ve having issues with new items created (eg: audio, post, etc); usually we used to have automatic title in the snippet previous. If we try to edit snippet we are brought at the begining of the page and we are not able to insert it manually. Moreover we cannot add focus keywords anymore.
    On old items (eg products) the custom title disappered and it seams we are having the same issues as above when try to modify.
    Thank you!

    • This topic was modified 2 weeks, 5 days ago by Andrea.
Viewing 15 replies - 1 through 15 (of 25 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We released an update fixing several issues a few hours ago, could you try to update and let us know if the issues are resolved?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello, we updated but everything stays the same.
    Thanks

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,
    do you find the issues? Do you need any additional info from our side?
    Many thanks!

    Hi Andrea,

    Thanks for getting back to us and sorry for the delay.

    I have just logged in but I could not replicate any saving or editing issues. I’ve added a link to one of the posts where I was able to edit and save a keyword.

    Could you please test this from an incognito window on your browser?

    Please note that after typing and selecting a keyword, you have to click enter to save it.

    We are looking forward to helping you. Thank you.

    Hello, what link are you talking about?
    Please see any of our product.
    The issue is not only for Keyword (even if pressing enterr) but as mentioned above for:
    – usually we used to have automatic title in the snippet, now we need to add it manually
    – If we try to edit snippet we are brought at the beginning of the page and we are not able to insert it manually.
    – we cannot add focus keywords anymore (neither they are automatically recognised with most used)
    – custom title disappered.
    Can you see these issues?
    Thanks a lot

    Hello again, I’m sorry I found the test you were talking about. Please note that for posts it is working, the issues are for products. Please ess any of our products.
    many thanks for your support

    HI Andrea,

    Thanks for the clarification.

    I’ve been able to narrow down the issue to a conflict with DZS ZoomSounds plugin which is causing the Rank Math metabox to break on the product pages.

    Please disable this plugin if it is not essential and also get in touch with the author so that they can investigate. I am also passing this on to our developers so that they can dig deeper into this issue.

    Thank you.

    Hello and thanks a lot for your help.
    Unfortunatelly this is a very crucial plugin for audio straming and we cannot disable it.
    I will try to gt in touch with the author, but please also update me from your developer side.
    What should I say exactly to ZoomSounds support and if this issues only applies to products?
    Many thanks

    • This reply was modified 2 weeks, 4 days ago by Andrea.

    Hi Andrea,

    Thanks for the follow up.

    Please let the developers know the Dzs Gutenberg scripts on the product pages are conflicting with the our plugin’s scripts. We will however reach out to them personally to share more info about this.

    I hope this helps. Thank you.

    Hello, thanks, once again your support is special and superior!
    thanks for striving like this
    Please let me know,
    many thanks

    Hello Andrea,

    You are very welcome.

    Please do let us know how it goes with them and if there is anything need from our end to get this sorted.

    Thank you.

    Hello and thanks.
    I’ve already wrote a message to their support, but I think is like one man band (developer, owner, support) so it usually takes very long for him to reply. Hope that you can get in contact with him very soon too so that you can speak from “plugins” point of you. I’m sure I’m not the only one to have this issue.
    Many thanks for keeping me updated

    Hello,

    Thank you for letting us know and I also hope he is able to talk soon and we can find a solution together. Meanwhile we will be here for any other question or issue you might have.

    Looking forward to help you.

Viewing 15 replies - 1 through 15 (of 25 total)

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