General Meta description e-commerce store not updating

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am getting different results when I inspect the homepage and the product page. Here is how the meta data looks on the page source:
    Homepage
    IMG
    Product Page
    IMG

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Dear Michael,

    Thanks for your support on the above.

    The meta description are different indeed however the meta showing when I share my homepage is not correct.

    Have a look at the screenshot:
    http://prntscr.com/oljsol

    This is from the main domain http://www.chargichargi.com, but it is showing the image from one of our products (mentioned in the post above) and also the title of the product.

    Our title as mentioned in the metadescription above does not show for some reason when I share the URL on social media or whatsapp or any source.

    Thanks,
    Michael

    Hi there,

    Thanks for the follow up.

    I have taken a second look at your homepage source code and it looks like one of your installed plugins is adding some duplicate OG meta tags on the page as shown below:
    IMG

    Please perform the steps outlined on this page to be able to isolate the culprit: https://rankmath.com/kb/check-plugin-conflicts/

    I hope this info helps. Thank you.

    Sorry the issue remains with all plugins deactivated, when I check my structured data everything is the same when Im in troubleshoot mode and with RankMath activated.

    Is there any way to detect from which plugin it originates? Weird as I have only one plugin for SEO.

    Thanks

    Hello,

    Thanks for getting in touch with us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Micahel,

    Thanks for the follow up.

    The issue does not replicate when you only have Rank Math activated in troubleshooting mode and thus it looks like some other plugins are causing conflicts.
    There is however another conflict with WP healthcheck that is preventing the activation of plugins, could I have your permission to manually disable plugins on your site?

    We are looking forward to helping you.

    Yes please go ahead with the needed, this is really important for us we have accurate metadata.

    Thanks for your support.

    Best,
    Michael

    Hi there,

    Thanks for the patience.

    The extra meta tags are coming from your theme. You will need to get in touch with the developer so that they can help to remove this without breaking the theme.

    I hope this info helps. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘General Meta description e-commerce store not updating’ is closed to new replies.