Free Plugin Causes Site Crash

#1015327
  • Resolved digitaldavecreekmediacom

    1 month ago

    Rank Math free

    My site is crashing when RankMath is installed, getting an error message of:

    Warning: require_once(/www/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/functions.php): failed to open stream: No such file or directory in /www/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler.php on line 184 Fatal error: require_once(): Failed opening required ‘/www/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/functions.php’ (include_path=’/www/wp-content/plugins/post-smtp/includes/libs/HTMLPurifier:.:/usr/share/php’) in /www/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler.php on line 184

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ike

    4 weeks, 1 day ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugin/theme with the latest version of Rank Math on your site.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    digitaldavecreekmediacom

    4 weeks, 1 day ago

    Rank Math free

    I didn’t find a plugin conflict, it had created a path to a WooCommerce file that no longer existed so I just deleted and reinstalled the RankMath plugin.

    Ike

    4 weeks, 1 day ago

    Hello,

    We are glad you were able to find a solution to this issue.

    Do you have further concerns/questions, or should we proceed to close this ticket?

    We look forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.