Hello,
Thank you for reaching out to us regarding the issue you are facing with the Content AI feature on your Rank Math Pro account.
Based on the information you provided, it seems that you are experiencing a message indicating insufficient credits to use the Content AI feature on your website, https://i.rankmath.com/eCONSp+
To investigate this further, please follow these steps:
- Ensure you are logged in to the correct account that has the necessary Content AI credits.
- Visit the Rank Math account area to verify the remaining credits: Rank Math Account Area.
- After confirming the credits, go to your WordPress admin area, navigate to Rank Math > General Settings > Content AI, and refresh the Content AI credits. If the credits still do not appear, you may need to reconnect your account as shown in this guide: How to Restore Missing Content AI Credits.
If you encounter any difficulties during this process or if the issue persists, please assign this ticket to a human agent for further assistance by using the available buttons.
We appreciate your patience and cooperation in resolving this matter. Please feel free to let us know if you require any additional help or have further questions.
Thank you for your understanding.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.
If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
