free account – Content AI credits not showing

Hello,

Thank you for reaching out to us, and we apologize for the inconvenience you’re experiencing with your Content AI credits not showing up on your website.

To resolve this issue, please follow these steps:

1. Log in to the account that you’ve used to purchase Content AI credits.
2. Head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/
3. Check if you are able to see the correct remaining credits. Here’s a screenshot for reference:
   
4. If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account. Here are the screenshots for reference:
   
   
5. After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one. Here’s a screenshot for reference:
   

We hope these steps help resolve the issue. Please let us know if you need further assistance with anything else.

Sources:
How to Restore Missing Content AI Credits » Rank Math

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Unfortunately, we’re not able to see any data in the sensitive data section. Could you please try to add the logins again so that we can check the issue further for you?

Looking forward to helping you.

Thank you.