Hello,
Thank you for contacting Rank Math support and sorry for the inconvenience caused to you.
If we understand you correctly, are you referring to the purchasing of the PRO version of Rank Math and didn’t got any email or confirmation of it.
We would request you to elaborate on your concern so that we can assist you accordingly.
We are looking forward to assisting you further.
Hi, I have purchased Pro Plans and have been using it for 1 month, but suddenly today when I log into my account, I do not see PRO Subscriptions.
Hello,
Thank you for the follow-up.
I’ve already forwarded this issue to our accounts department and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please also add the email address you used to purchase our PRO plugin in the sensitive data section.
Looking forward to helping you.
Thank you.
lol, I bought it myself with this email: n**********@g********, my websites are also using Rankmath Pro with this account.
Hello,
Sorry, but we do not see any payment from that account. We see a canceled transaction on 16-Apr-2021 but the money was never taken from your account because your transaction was canceled.
Please check with your card provider.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
