Forbidden error message using content al research feature

#839486
  • Resolved sierrajones202092907

    1 year, 9 months ago

    Rank Math free

    I have been trying to use the research feature on Rank Math Content Al. I had a premium subscription that generates 7500 credits every month. The last few months I have not been able to use the feature on any of my posts. I just recently transferred my hosting site and initially thought that was the problem I was having. I tried it again this month and still unable to get it to function properly. My credits will be refreshed in a day or 2 and I still cannot use them. 3 months of my credits will be wasted.

    How would I be able to get this feature to work? When I place the keyword in the box it attempts to search but generates a forbidden error message. This is for every post that I have tried to search keywords for using content al. It is showing that I have 7500 credits. Using the troubleshooting method it tells me to refresh my credits but if I have unused credits they are lost and will not be given back. Is there a way I would be able to be compensated for my lost and unused credits? Also how would I be able to fix this issue? My credits for this month will expire in 2 days.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    Thank you for reaching out to us and sorry for the inconvenience you are facing with the Content AI Research feature.

    It seems like you are encountering a forbidden error message when trying to use the Content AI Research feature despite having sufficient credits. This issue might be related to the credits not being refreshed properly or a technical glitch.

    To resolve this issue, please follow these steps:

    1. Log in to your Rank Math account on your WordPress Dashboard.
    2. Navigate to Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    If refreshing the credits does not resolve the issue, you can try disconnecting and reconnecting your Rank Math account by following these steps:

    1. Go to your WordPress admin area > Rank Math > Dashboard > Help.
    2. Click on the "Disconnect" button and then reconnect your Rank Math account. Here are screenshots for reference:
      Disconnect Account
      Reconnect Account

    After reconnecting your account, refresh the credits again in Content AI to ensure the plugin requests the updated credits from our server.

    Regarding the compensation for lost and unused credits, please reply to this ticket with your specific request, and our team will assist you accordingly.

    If the issue persists or you need further assistance, please don’t hesitate to let us know. We are here to help you.

    Looking forward to resolving this issue for you promptly.

    sierrajones202092907

    1 year, 9 months ago

    Rank Math free

    Thank you. It is working now after following the information in the support ticket. Last month I was having a hard time connecting the plugin to my site and receiving the forbidden message. I would like to be compensated for 7500 credits and will take the loss for the other month while completing this months credits within the expiration date for this month.

    Jeremy

    1 year, 9 months ago

    Hello,

    Thank you so much for getting in touch.

    Glad to hear that it is working now.

    We have gone ahead and added 7500 credits to your account valid for this month.

    Hope that helps.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Forbidden error message using content al research feature’ is closed to new replies.