Forbidden

#759157
  • Resolved Adel Salhi

    2 months, 2 weeks ago

    Rank Math pro
    Content AI Creator

    Hello,
    We attempted to research a topic after upgrading to content creator and in one of the pages when we attempt to research the topic it show cases the screenshot attached below.

    We have used 500 credits x 2 please can this also be provided back since it didn’t do anything.

    Please see screenshot: https://prnt.sc/6LuWecFhaG7G

Viewing 1 replies (of 1 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing while using Content AI.

    Based on the error message you shared, it seems like you encountered a “Forbidden” issue when trying to research a topic. This could be due to various reasons such as server restrictions or permission settings.

    To address this problem, we recommend the following steps:

    1. Ensure that your Rank Math account is correctly logged in.
    2. Check if your website is connected to your Rank Math account by visiting Rank Math > Account > Website or using this URL: https://rankmath.com/my-account/websites/
    3. If the credits are not updating correctly, disconnect and reconnect your Rank Math account in your WordPress admin area by going to Rank Math > Dashboard > Help. Here are some screenshots for reference:
      • Disconnect: Disconnect
      • Reconnect: Reconnect
    4. After reconnecting your account, refresh the credits count in Content AI by visiting WordPress Dashboard > Rank Math > General Settings > Content AI and clicking on the “Refresh Credits” button. Here’s a screenshot for reference:
      Refresh Credits

    Following these steps should help resolve the issue you are facing with Content AI. If the problem persists, please let us know so we can further assist you.

    We appreciate your understanding and patience in this matter. Feel free to reach out if you need any more help or encounter any other issues.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Forbidden’ is closed to new replies.