Follow-up: Lack of Response to Previous Inquiry

#737658
  • Resolved Abdullah Temairik

    2 months, 3 weeks ago

    Rank Math free

    Dear Rank Math Support Team,

    I am writing to express my disappointment regarding the lack of response to my previous inquiry. I reached out to you regarding an issue with my website not appearing on the Search Console, but unfortunately, I have not received any assistance or acknowledgment from your team.

    As a customer, I expect a timely and professional response to my queries. It is concerning that despite reaching out for support, I have been met with silence. This lack of responsiveness is unacceptable and reflects poorly on your customer service standards.

    I urge you to prioritize customer inquiries and provide the support that your users deserve. Please address the issue I raised in my previous email at your earliest convenience.

    I hope to receive a prompt and satisfactory resolution to this matter.

    Sincerely,
    Abdullah Temairik
    Techno Trek Tales

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    We apologize for the inconvenience you have faced due to the lack of response to your previous inquiry. We strive to provide timely and professional assistance to all our users, and we regret that we fell short in your case.

    To address the issue you raised about your website not appearing on the Search Console, please assign this ticket to a human agent by using the available buttons so that we can assist you promptly.

    Thank you for bringing this matter to our attention, and we appreciate your patience. We will ensure that your concern is addressed effectively.

    Kind regards.

    Jeremy

    2 months, 3 weeks ago

    Hello,

    Thank you for reaching out to Rank Math support. I understand how frustrating it can be not receiving timely support. We apologize for this and will ensure a much smoother and seamless experience going forward.

    We have replied to your previous ticket here.

    Do not hesitate to let us know if you have any other concerns.

Viewing 2 replies - 1 through 2 (of 2 total)

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