Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please check your browser console for script errors when you save your pages/posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes.
If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard, and paste it here so we can further analyze the issue.
Looking forward to helping you.
Hi Jeremy,
Thanks for your reply with detail. Please see the console reports with an error saying that “Failed to load resource: the server responded with a status of 403 ()
stopbadbots_fingerprint.js:151 Object”.
Further details as below:
JQMIGRATE: Migrate is installed, version 3.3.2
/wp-admin/admin-ajax.php?action=stopbadbots_grava_fingerprint&fingerprint=%23America%2FLos_Angeles%23420%23win32%23Windows%230%2Cfalse%2Cfalse%23Google%20Inc.%20(Google)~ANGLE%20(Google%2C%20Vulkan%201.2.0%20(SwiftShader%20Device%20(Subzero)%20(0x0000C0DE))%2C%20SwiftShader%20driver):1 Failed to load resource: the server responded with a status of 403 ()
stopbadbots_fingerprint.js:151 Object
plugin.min.js?ver=49110-20201110:1 Deprecated TinyMCE API call: <target>.onBeforeSetContent.add(..)
DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/content_scroll_mid_detection.map: System error: net::ERR_BLOCKED_BY_CLIENT
DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/iframe_form_check.map: System error: net::ERR_BLOCKED_BY_CLIENT
DevTools failed to load source map: Could not load content for chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/sourceMap/chrome/scripts/iframe_form_detection.map: System error: net::ERR_BLOCKED_BY_CLIENT
Hello,
The Firewall is blocking the updateMeta route. Check the screenshot in the sensitive data section.
Please whitelist this route in the Firewall:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Hi Anas,
Thanks for getting back to me. We are using a firewall at the server, where we can allow the exact path of the URL. Please let me know the full path of the Meta data to be updated.
/wp-json/rankmath/v1/updateMeta
Thank you!
Hello,
Please whitelist the route I mentioned in the Sensitive Data section.
Let us know if this resolves the issue.
Looking forward to helping you on this one.
Hi Jeremy,
The below path worked!
wp-json/rankmath/v1/updateMeta
Many thanks!
Hello,
We are super happy that this resolved your issue.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
