Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi I tried to Site Health Check my website conditions is good but still I’m facing the same problem I tried troubleshooting when I enable the troubleshoot my website get crashed not loading any page, I got this error
“This page isn’t working advancedstructures.in redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS”
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up, and sorry for the delay.
If your focus keywords are not saving, please check if you are using a Firewall as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
If the issue still persists, we would like to further investigate but it seems that the login information you have provided is not working. Could you please check?
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
