Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please check your browser console for script errors when you save your posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes. Looking forward to helping you.
Is this option on mobile?
Hello,
Could you please let us know which you meant by mobile?
Are you working with Rank Math plugin in your mobile browser?
Looking forward to helping you on this one.
The screenshot you sent, can I check if it’s block on my mobile device?
Hello,
There aren’t any screenshots in my last reply.
You need to ensure that our API route (handles the saving of meta) is not blocked by your server. If you are not sure, you can instead share this url to your hosting provider and they may be able to check if it’s blocked in the firewall.
Looking forward to helping you.
Rank math was working on that particular site (fairynaija.com) it stopped working well after the new update was released. have been facing issues on it since the new update.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The updateMeta route is returning a 404 error on your site. Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/
Let us know how that goes. Looking forward to helping you.
Working now.. Thank you for the help
Hello,
Thank you for the update.
We are glad that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
