focus keyword not available

#29592
  • Resolved Delivery Bags
    Rank Math free

    Hello,
    I have a problem with the interface of “custom meta” and “focus keyword”. the 2 do not appear
    screen capture

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd
    Rank Math free

    Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Does this happen on every page or just a few of them?

    Does it happen on new pages too?

    If this is happening on a select few pages – please try and copy the content to a new page and see if that works.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    https://support.rankmath.com

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello, happens on all pages

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    It looks like the WooCommerce Shipping Tracking plugin comes bundled with a copy of ACF that is causing some JS errors on the page and affecting the Rank Math functionality.
    Screenshot

    I can suggest that you get in touch with the author of this plugin so that they can advise on how to fix this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Ok, it works now, but why on 3 identical website (clones) one is in English, 1 in French and the last one in Spanish there is a problem only on 1 website?

    Hi there,

    Thanks for the follow up.

    Can you confirm that all the websites are running the same versions of ACF, Rank Math & WooCommerce Shipping Tracking?

    If they are, then the author of WooCommerce Shipping Tracking would be in a better position to help in fixing this since the JS errors are not reported when ACF is activated.

    Please let us know if you have additional questions. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘focus keyword not available’ is closed to new replies.