Hello,
I couldn’t log in to your site with the details you added in the Sensitive Data Section. I tried with both the links /hw & /fickdich
The site redirects me to homepage after entering the username and password.
Can you please check if there are any restrictions to the admin username you shared?
Looking forward to helping you.
hello,
I removed the access because I thought you finished working on my website.
I removed the access because I thought you finished working on my website.
Now I have reactivated the access. The data is the same as in sensitive data.
Kind Regards
Hello,
Our devs checked it but they don’t seem to be able to reproduce your issues. I would like to ask you to record a screencast (for example using http://loom.com/, it is free) reproducing the issue so I can send them it and finally fix your issue.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I took several screenshots.
Read carefully what I wrote in the screenshots.
I think everything is understandable to understand how the mistakes are made.
Do the test yourself as I described it in the screenshot.
But be sure to report first so that I can make a backup.
Hello,
We are investigating this, please be patient with us in the matter and we will let you know of any progress.
Looking forward to helping you. Thank you.
Hello,
don’t worry, I’m in no hurry.
If when fix this bug, that would be great.
Thanks
Hello,
Opened this ticket so we can continue helping you with this.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
