Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have created an account.
Brief description of the errors.
I do NOT use WPML and WC Multilingual for content text.
I only insert the texts that have already been translated.
1. method
The errors arise after I insert the focus keywords into the SEO box on the WC article page and then save them.
The respective score values are displayed in the SEO Details column, and everything seems to be in order. But when I go to the article page, not all options are shown.
This happens for all languages except the main language (German).
2. method
Then I tried to enter the focus keywords directly in WC Multilingual. This works and the article pages work without errors.
But in the SEO column the “update your post” is shown instead of the score values.
As soon as I post the update the errors occur again as described above.
In the current WC version, all focus keywords have been inserted directly via WC Multilingual (logically, except those in the main language German).
Kind Regards
Helmuth Weiss
Hello,
I have tried to log in to check everything but it seems the login page doesn’t work (as I show in the attached screencast in the Sensitive Data section). Could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Alberto,
I have to change the login string because it is not possible to copy the string in the sensitive data box.
Kind Regards
Helmuth Weiss
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Now the credentials work, thank you. I tried to check the Rank Math settings but when I try to access that page, WordPress shows me an error telling I have not enough permissions (I can only check the Status & Tools section in Rank Math, not even the Dashboard).
Is it part of your issue or do you need to give us a higher role in our credentials? Could you check it?
Looking forward to help you.
Sorry,
The role rights were not updated.
I hope everything works now.
If there are still problems with your access, please report.
Kind Regards
Helmuth
Hello,
I have checked your site but I can’t seem to replicate the issue. I tested the products you have shared in the screenshots and changed nothing on your site. Please check the screencast attached in the sensitive section and let us know if there is something we are missing.
You can also create a screencast of the issue from your end and share with us using http://www.loom.com
Looking forward to helping you. Thank you.
Hello Michael,
I know that everything works now because I used the Focus Keywords directly via WC Multilingual.
But if I update the products for any reason in the product page then the errors arise as I have described. Before I make a change on the product level, I have to delete the focus keywords and then enter them directly in WC Multilingual. This is very cumbersome, but since your plugin is FREE you have to accept it.
But no matter, I now know that it ONLY works without errors if I enter the focus keywords directly with WC Multilingual.
Kind Regards
Helmuth
Hello,
I tried to do it following the steps you said in your last post and I was able to replicate the issue on your website so I have sent it to the devs so they can check it and maybe offer a solution.
Looking forward to help you.
Hello,
Well, if you find a solution, that’s a good thing, because other Rank Math users could have similar problems.
And if you find a solution to my problem, then you help me and other users.
Kind Regards
Helmuth
Hello,
Thank you for input.
We will update you when we do find a fix for this.
If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
