Focus Keyword and Meta Description is not saved.

#400939
  • Resolved Hammad Ahmad

    1 year, 10 months ago

    Rank Math free

    Hello

    Hammad is Here

    I am facing the issue related to Focus keywords. When I create a new post or anything on my website I add a focus keyword when I save this post the focus keyword is automatically removed. I analyze my whole website by troubleshooting method everything is working perfectly. I also replace rank math with Yoast SEO and then save the focus keyword in this the Focus Keywords remain saved but not saved in Rankmath.

    I request to you please resolve this issue and guide me on how to fix this.

    I am looking forward to your response

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    1 year, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    If the issue gets fixed in troubleshooting mode, please follow this guide to determine the plugin/theme causing the issue: https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Also, could you confirm if you’re using a firewall? If yes, please whitelist this route to ensure that the firewall is not causing the issue: /wp-json/rankmath/v1/updateMeta

    If the issue persists, please follow this guide and see if that helps:
    https://rankmath.com/kb/meta-data-not-saving/

    Let us know how that goes.

    Hammad Ahmad

    1 year, 10 months ago

    Rank Math free

    Thank you for your response I use this method before you connected but they are not working. All plugins are working well and are compatible. I have already tested other plugins for SEO purposes to save the Focus keyword they are working only Rank math is not working.

    Can you please guide how to resolve this issue?

    Prabhat

    1 year, 10 months ago

    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hammad Ahmad

    1 year, 10 months ago

    Rank Math free

    Is it safe to Provide Secret information here?

    Reinelle

    1 year, 10 months ago

    Hello,

    It seems that you have already marked this ticket as already resolved. Could you please confirm?

    Yes, the sensitive data section is secured and safe. Only our support staff can view and access it, as well as the user who opened the ticket.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Focus Keyword and Meta Description is not saved.’ is closed to new replies.