-
Hello
Hammad is Here
I am facing the issue in Rank Math. When I publish a post the Focus keyword and Meta description are not saved. I try all methods to fix this issue such as Troubleshooting, Javascript and also contact with hosting service provider but the issue can not be resolved.
I request to you please assist me to resolve this issue.
-
Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you for your response. Sorry, I can not understand what information is required can you please guide in step by step.
Hello,
Please share the login details of your site. The username and password that you use to log in to your site’s dashboard. Please also share the URL of your site.
Looking forward to helping you.
The sharing of Login Details is save?
Providing information there username and password is safe?
Hello,
Yes, it is completely safe. Please follow the steps here to add the login details in the sensitive data section: https://support.rankmath.com/ticket/focus-keyword-and-meta-decription-is-not-saved-in-post/?view=all#post-400373
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
U submitted Sensitive data can you please check
I submitted Sensitive data can you please check
Hello,
Your site has Two-Factor authentication enabled on your site. Please disable it so we can log in and check this further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I add a two-step verification code in secret data you can see this
Are you there ?
Hello,
The updateMeta route is returning a 404 error on your site. Please take a backup of your
.htaccessfile and replace it with the default WordPress.htaccessfile. You can get the file here: https://wordpress.org/support/article/htaccess/Let us know how that goes. Looking forward to helping you.
Thanks.
Are you working
The ticket ‘Focus Keyword and Meta decription is not saved in Post’ is closed to new replies.