Fetching in progress since multiple days

  • Hello,
    before a couple of days, I manually started the updating of the cache.
    This lasts until now.
    The search console is authorized.
    I already deleted the cache, but I cannot start again.
    What can I do?

    • This topic was modified 2 weeks ago by  fhwebdesign. Reason: added sensitive data
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you confirm that the right domain is selected on the search console profile input box? If so, please deauthorize and authorize once again.

    Let us know how this goes.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,
    I did as you said. I reauthorized.
    But the button still says ‘fetching in progress’.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I’m facing the same problem. Fetching is in progress since 3 months ago when I first installed Rank Math.

    Hi @email9

    I have logged in to your site and installed the WPCrontrol plugin and used it to force stop “RankMath \ Search_Console \ Search_Console_Common-> add_day_crawler ()” cron job and then initiated it again after some minutes.

    The plugin has now been able to fetch the search console data and the next cron job will run after 24 hours.

    @naoufel-tarchoul, please perform the steps mentioned above and if you have any trouble, please create a new support ticket and add we will be happy to help further.

    Thank you.

    @michaeldavis
    I created a new support ticket with temporary login credentials but I can’t find it anywhere. Would you please check and let me know if I have to resubmit it?

    Thank you.

    • This reply was modified 1 week, 4 days ago by  Fifty Apparel 123. Reason: added tag

    Hi @naoufel-tarchoul

    I am sorry but I cannot locate the new ticket from your account as well.

    Please open a new ticket and share this info so that we can take a look at this for you.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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