Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you confirm that the right domain is selected on the search console profile input box? If so, please deauthorize and authorize once again.
Let us know how this goes.
Looking forward to helping you. Thank you.
Hello,
I did as you said. I reauthorized.
But the button still says ‘fetching in progress’.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’m facing the same problem. Fetching is in progress since 3 months ago when I first installed Rank Math.
Hi @email9
I have logged in to your site and installed the WPCrontrol plugin and used it to force stop “RankMath \ Search_Console \ Search_Console_Common-> add_day_crawler ()” cron job and then initiated it again after some minutes.
The plugin has now been able to fetch the search console data and the next cron job will run after 24 hours.
@naoufel-tarchoul, please perform the steps mentioned above and if you have any trouble, please create a new support ticket and add we will be happy to help further.
Thank you.
@michaeldavis
I created a new support ticket with temporary login credentials but I can’t find it anywhere. Would you please check and let me know if I have to resubmit it?
Thank you.
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This reply was modified 5 years, 4 months ago by
JoeyBravo. Reason: added tag
Hi @naoufel-tarchoul
I am sorry but I cannot locate the new ticket from your account as well.
Please open a new ticket and share this info so that we can take a look at this for you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
