Featured image of posts not showing on whatsapp

#843070
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the issue you are facing with the featured images not showing on WhatsApp. There are a few reasons why this might be happening, and we appreciate you bringing this concern to our attention.

    Here are some steps to troubleshoot the issue:

    1. Check if Facebook/Twitter Sharing Images are Added: Ensure that you have added Facebook/Twitter sharing images through the Rank Math Meta Box. You can refer to the following image for guidance:
      Social Meta using Rank Math

    2. Image Dimensions & Format: Verify that the image you are using meets the recommended dimensions of 1200px X 630px and is in a supported format (JPEG, PNG, GIF, WebP). If the image dimensions are too small or too large, WhatsApp may not display it correctly.

    3. Check og:image Tag: Make sure that the og:image tag is present in your page’s source code. If it is found towards the end of the source code, it may not be detected by WhatsApp. You can check this by viewing the page source in your browser.

    4. Gzip Compression: If you have gzip compression enabled in your caching plugin, try disabling it as it can interfere with how WhatsApp detects Open Graph tags. You can find this option in your caching plugin settings.
      Disable HTTP (gzip) compression

    5. Clear Cache: After making any changes, ensure to clear your website and server cache, including any caching services like Cloudflare.

    6. Test Again: Use the Facebook Sharing Debugger to scrape your URL again and see if the Open Graph tags are updated.
      Scrape again in Facebook sharing debugger

    If you have followed these steps and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience!

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math

    Reinelle

    1 year, 8 months ago

    Hello,

    We’ve checked the featured image of your latest post, and the dimension is 840 x 497.

    Please note that the image should be as close as 1200 x 630 pixels, and the image file format you are using is only between jpeg, gif, or png as per Opengraph Standards.

    Also, WhatsApp has a limit on the size of the image and it works best for images that are below 300Kb in size, even though it’s possible that some images above that might show sometimes but it’s very finicky and not consistent.

    So, if you’re using an image more than 300kb in size, we suggest you to decrease the image size and after clearing your website cache, please check again.

    Looking forward to helping you.

    JK Students Point

    1 year, 8 months ago

    Rank Math free

    Issue not fixed yet.Featured images are not showing on facebook also .Can RankMath Plugin fix it

    Ike

    1 year, 8 months ago

    Hello,

    The dimension of the opengraph image on your site is still not close to the required standard. Currently, the width is 1280 and the height 295 :
    https://imgur.com/33DJEWp

    Kindly make adjustments to the dimensions as my colleague recommended earlier.

    We look forward to helping you.

    Thanks.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Featured image of posts not showing on whatsapp’ is closed to new replies.