Featured Image not Showing On Whatsapp!

#692289
  • Resolved Danny
    Rank Math free

    Hi, My Featured Image is showing all the other social media platforms like Facebook and Twitter but not on Whatsapp. Earlier the BLocksy Theme had Featured Images on Lazy Load and when I disabled that and cleared the cache, all social media platforms showed my featured image except WhatsApp. WhatsApp did show the image after I cleared the cache for a second or two but then it never worked afterward.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the inconvenience you’re experiencing with your featured image not showing on WhatsApp. This issue could be related to the Open Graph/Social Preview Image settings.

    To ensure that your featured image displays correctly on WhatsApp, please make sure that you have added the Facebook/Twitter sharing images through the Rank Math Meta Box. You can follow the steps in this guide to add the image specifically for Facebook sharing: Social Media Options in Rank Math.

    Additionally, it’s important to check the dimensions and format of the uploaded image. WhatsApp, like other social media platforms, may not display images if they do not meet the recommended dimensions and formats. The recommended image size is 1200px X 630px, and the supported formats are jpeg, png, and gif.

    If you’ve already followed these steps and are still facing issues, please ensure that the og:image tag is not pushed too far down in your page’s source code due to minification or gzip compression. You can refer to this guide for more information: Open Graph/Social Preview Image Is Not Displayed » Rank Math.

    If the issue persists after following these steps, please feel free to reach out to our support team directly from here, and we will be more than happy to help: Contact Rank Math Support Team.

    We appreciate your understanding and patience as we work to resolve this issue for you.

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    Social Media Options in Rank Math

    Danny
    Rank Math free

    Now The image is not showing on Twitter as well. The Homepage image is showing, but the article featured image preview is not showing.

    Hello,

    Thank you for your patience.

    Could you please share the affected URL so we can check as well?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Featured Image not Showing On Whatsapp!’ is closed to new replies.