Featured Image not Showing On Whatsapp!

#746696
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    I apologize for the issue you are facing with your featured images not showing when sharing your post on WhatsApp. To ensure your featured images display correctly on social media platforms like WhatsApp, please follow these steps:

    1. Check Open Graph Image Settings: Make sure you have set the Open Graph image for your post/page using Rank Math. You can set the default Open Graph thumbnail in Rank Math at WordPress Dashboard → Rank Math → Titles & Meta → Global → OpenGraph Thumbnail. Here you can upload an image that will be used as the default Open Graph thumbnail.

    OpenGraph Thumbnail

    1. Set Custom Open Graph Image: Additionally, for individual posts/pages, you can set a custom Open Graph/Social Preview image by uploading a featured image. You can do this by adding a featured image to your post/page.

    Add featured image

    1. Verify Open Graph Tags: Ensure that the Open Graph tags are correctly set up and that the og:image tag is present towards the beginning of your page’s source code. If the tags are pushed down due to minification or cache plugins, social platforms like WhatsApp may not detect them.

    If after following these steps, the issue persists, please feel free to reach out to our support team directly here. They will be more than happy to assist you further.

    Thank you for bringing this concern to our attention. Let us know if you need any further assistance.

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math
    How to Fix Missing ThumbnailUrl Error in Schema Markup » Rank Math

    Jeremy

    2 months, 2 weeks ago

    Hello,

    Checking the og:image tag, you are using a watermark. Can you please confirm if intend to add it to your site?

    Here’s how it’s currently showing in Facebook’s Sharing Debugger tool:

    Rank Math support

    Please note that the WhatsApp platform has a limit on the size of the image and it works best for images that are below 300Kb in size, even though it’s possible that some images above that might show sometimes but it’s very finicky and not consistent. So, if you’re using an image more than 300kb in size, we suggest you to decrease the image size and after clearing your website cache, please check again.

    Looking forward to helping you.

    B.S. Sridhar

    2 months, 2 weeks ago

    Rank Math free

    Quote
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    Checking the og:image tag, you are using a watermark. Can you please confirm if intend to add it to your site?
    ==========================================================

    I didnt get what you are trying to communicate. Can you eloborate it please

    Alhan

    2 months, 2 weeks ago

    Hello,

    We checked the source code of the page https://www.bssridhar.com/double-taxation-avoidance-agreement-dtaa-in-india/ and confirm that the og:image is present.

    Please refer to the screenshot below :
    https://monosnap.com/direct/7QFUtR7qS5Ort8coxqqYBr5mqMXdaB

    Can you please confirm if this is the expected og:image for that page :
    https://www.bssridhar.com/wp-admin/admin-ajax.php?action=rank_math_overlay_thumb&id=3299&type=gif&hash=d44939b6113802160c05b89a1e85bc8d

    We shared the url on whats an we can confirm that the og:image is appearing as expected.

    Please refer to the screenshot below :
    https://monosnap.com/direct/O9NgRXGA1keR6H6hv5oggLjBKtfLal

    We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

    Thank you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Featured Image not Showing On Whatsapp!’ is closed to new replies.