Featured Image not changeable on latest version

#268138
  • Resolved NS OBKS

    2 years, 7 months ago

    Rank Math pro

    Currently using RankMath 1.0.73

    Since I updated the plugin, I cannot update the Featured Image on any of my WP blog posts.

    When I try to update and then save the update, the old Featured Image comes back again. I’ve purged the cache, too.

    As soon as I disable RankMath, I can update the image, then I have to re-enable RankMath again.

    Obviously this is quite tiresome!

    Thought you should know about the bug.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Abdullah Al Noman Prince

    2 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    As you have cleared your website’s cache, few more things have to do to fix this. Please go to Rank Math > Status & Tools, click on the Database Tools and do the following steps:

    Clear SEO Analysis.
    Remove Transients
    Clear Cache
    Rebuild Index.

    Please refer to my screenshot:

    database tools

    Also, do a hard refresh on your browser to clear any cached JS and data.

    Hope this will fix the issue.

    Please let us know when you are done with that so we can assist you further.

    Thank you.

    NS OBKS

    2 years, 6 months ago

    Rank Math pro

    Hi – I’ve done this and it’s still not working.

    See attached screencast of my screen showing what’s (not) happening: Loom video

    Azib Yaqoob

    2 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Featured Image not changeable on latest version’ is closed to new replies.