Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Could you please share the affected URL in the sensitive data section so we can check?
Also note that the recommended dimensions of the social image are 1200px X 630px and only jpeg, png, and gif images are supported. The preview is best shown when the image of the recommended dimensions is used.
The images that you use should follow the Opengraph Standards.
I hope this helps. Looking forward to helping you.
https://berllowe.com/
https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fberllowe.com%2F
Hello,
I’ve checked your site, and it seems that the og:image is referring to this image.
Please make sure to follow the guidelines that my colleague mentioned above and follow the steps in this link to upload the image:
https://rankmath.com/kb/meta-box-social-tab/#facebook-options
Let us know if you have already uploaded a different image, and if the issue still persists.
I hope that helps.
Thank you.
Hello,
The website that you have shared is not a WordPress site: https://berllowe.com/
Rank Math only works with WordPress. If your issue is related to any other WordPress site using Rank Math then please share the URL of the site so we can check and assist you further. And the staging site that you have shared is asking for an Access code. Please provide the access code so we can check.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
