Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thank you for your reply.
Site health report is 100%, no errors shown.
The troubleshooting option is not available in the options??
I know as a fact the issue is wit Polylang as initially stated in my original message. I tried the solution described in your support ticket here: https://support.rankmath.com/ticket/error-when-searching-for-an-empty-string/ Which I have installed but it doesn’t solved the problem. I still get the error. Upon further research I discovered that the issue is related to the Polylang Plug in for AMP (Polylang For AMP By Ahmed Kaludi, Mohammed Kaludi). only by disabling this plug in, the solution described in the mentioned support ticket works.
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This reply was modified 4 years, 7 months ago by
Dino Gomez.
Hello,
Thank you for contacting Rank Math today.
I am glad that you were able to uncover the culprit. I can suggest that you reach out to Ahmed Kaludi so that they can help further in this.
Looking forward to helping you. Thank you.
Well, the issue only happens when I have RM enabled, so, could you please help me out with this? I really need to have my search working properly on my site!
Thank you!!
Hello,
Thank you for the reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I have raised this with our development team and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup.
Can you add your site’s FTP access in the Sensitive Data Section so we could check the issue by editing some files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
What files will you change??
Why did you added some plugins? I don’t want you to mess other things in my setup! Thank you!
Hello,
I want to change the code in the Rank Math plugin files, so you can just give us access to the plugins folder.
I had added the Health Check plugin to see if any plugin is not conflicting with the Rank Math. Other than this, I have not added any plugin.
Looking forward to helping you.
I added FTP access details yesterday
Hello,
Both admin access and FTP is not working for me. I am getting an Unknown username and Unauthenticated details error when I try to login to admin and access the FTP.
Can you please check and add the correct details in the Sensitive Data Section?
Looking forward to helping you.
deleted polylang since this was taking too long to resolve.
Thank you though!
Hi Dino,
Thanks for the reply.
I am sorry that troubleshooting this issue has taken longer than expected.
Please let us know if we can offer any other additional help. Thank you.
