Fatal Error - keep getting this - Support

Resolved No Q
2 years, 10 months ago

Rank Math free

Fatal error: Uncaught InvalidArgumentException: Unidentified action 1417062 in /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:458 Stack trace: #0 /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(267): ActionScheduler_DBStore->cancel_action(‘1417062’) #1 /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Store.php(290): ActionScheduler_HybridStore->cancel_action(‘1417062’) #2 /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Store.php(251): ActionScheduler_Store->bulk_cancel_actions(Array) #3 /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/functions.php(136): in /home/customer/www/noq.mv/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php on line 458

Viewing 9 replies - 1 through 9 (of 9 total)

Anas
2 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience caused.

It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

1. Please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/

2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

Here’s a video screencast:
https://i.rankmath.com/KStFug

Please clear all the cache, including the server after following the above process and that should resolve the issue.

Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.

No Q
2 years, 10 months ago

Rank Math free

Thank you for the prompt reply.

I have done that before but didnt clear cache, now cache have been cleared. Do you have to deactivate Rank Math plugging before running the app?.

Thanks

Prabhat
2 years, 10 months ago

Rank Math agency

Hello,

Thanks for your reply.

Usually, when this error occurs, there are issues with activating the plugin.

If the plugin is already active on your website, then after running the action scheduler, please let us know if the error persists.

Looking forward to hearing back from you.

Thank you.

No Q
2 years, 10 months ago

Rank Math free

i have run the Repair Action Scheduler plugin but the problem is still there. Should i deactivate the Rank Math plugging and activate it again.

Anas
2 years, 10 months ago

Rank Math business

Hello,

Please deactivate Rank Math, install and activate Repair Action Scheduler Plugin, then clear your website cache and activate Rank Math.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

No Q
2 years, 10 months ago

Rank Math free

Hello Anas

I have followed those steps but it still keep happening. Very impressed with your support teams prompt reply.

I will check those apps and if possible will share you the details.

I would also like to know we can ask a developer here but how should we describe the issue?

Thanks
Irfan

Prabhat
2 years, 10 months ago

Rank Math agency

Hello,

Thanks for your reply.

A developer might not be required before we take a closer look at the issue.

Please take your time to check the temporary login plugin and provide us with access to your website’s admin area so that we can further investigate the issue.

Looking forward to helping you.

Thank you.

No Q
2 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Miguel
2 years, 10 months ago

Hello,

This error is not related to Rank Math but rather to the Action Scheduler library. It seems that this library is not working properly on your installation and all the actions are failing thus causing this error saying that the action no longer exists.

Also, it seems that the cron jobs and the default WP Cron are disabled on your website, which is likely the root cause of this:

This action is supposed to run every minute and has not run for more than 4 months on your installation.

You currently have the DISABLE_WP_CRON variable set to true, so please enable that to see if that helps solve the issue.

Don’t hesitate to get in touch if you have any other questions.

RankBot
2 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Fatal Error – keep getting this’ is closed to new replies.