Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please help us investigate whether the new update might have triggered a conflict with one of your installed plugins by performing these steps:
Confirming a Theme/Plugin Conflict With Rank Math
If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I cannot reproduce this error on your site. Could you please walk me through the steps that I should take a to get the error?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Previously it was hosted on shared hosting.
But now I have moved it to VPS host using RunCloud as management.
And when Rank Math is active I can’t access the post URL. Try it: https://doyanpergi.com/hello-world/
And when Rank Math is inactive it went normal again no issue.
Please help me resolve it. I can’t work my web without Rank Math.
Hello,
Thanks for the follow up.
I have raised this problem with our dev team and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Please do. I will eagerly wait the update for my issue.
Hello,
The memory is getting exhausted on your site. You’ll have to contact your hosting team and ask them to increase:
Memory limit to 512M
PHP time limit to 120 &
Max input time to 90
I hope that helps. Thank you.
Hello,
Please ignore my previous message. After further debugging the issue, I found that using seo_title & seo_description variables in the SEO Title & Description is causing the timeout issue. I updated these values to %title% & %excerpt% in the Title & Meta >> Post settings. All the pages are now working fine on your site. Can you please confirm?
I hope that helps. Thank you.
Hello,
Previously I was following your advice to increase memory limit & max input time but I’m unable to update PHP time limit and it’s working despite using seo_title & seo_description variables in the SEO Title & Description.
If it was those all causing the timeout issues then its better to follow your suggestion above. Why using seo_title & seo_description variables in the SEO Title & Description for posts is causing timeout issue?
But for now. All issues are resolved. Thank you very much for your help!
Hi Gilang,
> Why using seo_title & seo_description variables in the SEO Title & Description for posts is causing timeout issue?
Because those are not the correct variables when using Rank Math.
Please don’t use %seo_title% & %seo_description% variables in SEO Title & Description fields. When you use these variables in SEO fields, the function calls itself and causes a timeout issue. Instead of these variables, you can use %title% & %excerpt% in SEO fields.
We are glad that the issue is resolved now.
Hey, if it isn’t too much to ask for – would you mind leaving us a review here?
https://s.rankmath.com/reviewrm
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us.
Thank you.
