Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
To fix this issue, you can follow the steps below.
1. Please follow the steps from this KB guide to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Please clear all the cache, including the server after following the above process and that should resolve the issue.
Let us know how this goes.
We are looking forward to helping you
I tried the solution but I’m getting this error when I activate the repair plugin:
The repair action scheduler cannot run because the repair database schema is obsolete.
No action performed.
The Repair Action Scheduler plugin was automatically disabled.
Hi, do you have any news?
Hello,
Thank you for your patience.
The error you are getting is due to the conflicting versions of the Action Scheduler package of WooCommerce. Does your site go down as soon as you activate the Rank Math plugin?
Also, can you please confirm if the website is working fine even after activating the Rank Math SEO plugin?
Meanwhile, please ensure that you are using the latest version of the plugins and that you are using PHP version 8.0 or above.
Looking forward to helping you.
The website functions flawlessly with the RankMath plugin activated, and there are no issues with it closing. All plugins have been updated to their latest versions, and WordPress itself has been updated to its latest available version. Additionally, the PHP version in use is 7.4.
Hello,
We recommend updating your PHP version to PHP 8.0 because anything below that has reached its end of life:
https://www.php.net/supported-versions.php
If you are not familiar with this, you can ask assistance to your hosting provider as they will be able to update that.
To troubleshoot the issue, please reinstall the Rank Math plugin on your site.
Please note that all of the data you have already configured in Rank Math are saved in your database, so there shouldn’t be any data loss upon doing so.
Let us know how this goes.
Before proceeding with the upgrade to version 8, it’s essential that we verify the compatibility of all plugins. In the meantime, I would like to request a clear confirmation regarding the version 8 of PHP’s ability to address the current issues we are experiencing. Thank you for your support.
Hello,
We can’t assure you that it will end up fine for all your currently installed plugins when you upgrade to the PHP version.
We suggest that before upgrading the version, you take a full backup of your site first.
Then, check each plugin if they indeed support PHP 8 in the plugin details. Here’s a screenshot for your reference:
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
