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fatal error

#225659

Resolved Ivan Turatti
2 years, 10 months ago

Rank Math free

hi, so I just moved my site from siteground to tophost.it and now when I activate rankmath I get fatal error (screenshot: https://ibb.co/ZSxkd7K ). I tried deactivating all the other plugins and the template and also both the solutions you posted here: https://rankmath.com/kb/fatal-error-after-1-0-49-update/ but none works, the “advanced” one says “An error occurred when saving the snippet.”

hope you may help. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

Ankit
2 years, 10 months ago

Rank Math business

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

The error suggests It is a permissions problem for the user openideas23623. Would you please elevate the permission to the user? You can ask your hosting provider to do that.

Looking forward to helping you. Thank you.

Ivan Turatti
2 years, 10 months ago

Rank Math free

ok, i’ll try that

Ankit
2 years, 10 months ago

Rank Math business

Hello,

Sure, Do let us know how that goes, So that we can troubleshoot the issue further if needed.

Meanwhile, If you have any other questions or require any assistance don’t hesitate to get in touch.

Ivan Turatti
2 years, 10 months ago

Rank Math free

Hi, so they answered fast and said according to them the user has already all the admin privileges needed.

Ivan Turatti
2 years, 10 months ago

Rank Math free

ok, so I had a light in my head, the issue seems to be DB space, as soon as I gave more space the snippet worked and rankmath is on again. thanks for tha support. Hope to pass to premium soon.

Ankit
2 years, 10 months ago

Rank Math business

Hello,

I am glad that the issue is now resolved.

If you have any other questions or require any assistance don’t hesitate to get in touch.

Viewing 6 replies - 1 through 6 (of 6 total)

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