Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
This error usually occurs when you have missed some Rank Math updates.
Please share your WordPress logins along with FTP details in the sensitive data section so we can sort this for you.
Alternatively, you can delete the rank_math_version row in your wp_options table using phpMyAdmin or ask your web host to do that.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems you forgot to add the WordPress login details.
Could you please share the WordPress login details of both your sites in the sensitive data section?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
When trying to access your website with the FTP credentials provided I get an error saying that the credentials are incorrect. Could you please verify those and report back?
Looking forward to helping you.
I just tested it: It works with the credentials provided – I copied and pasted them – no problem. Please mind, that you don’t copy any spaces at the end of the Username and/or PW.
Hello,
Thanks for getting back to us.
Please make sure that you are not geo-blocking on your server, because that could be causing this issue.
Check the screenshot in the sensitive data section with the error I get when accessing the website.
Looking forward to helping you.
Hi, I don’t see any screenshot.
Hello,
The screenshot is at the bottom of the sensitive data section. You need to copy that link and paste in your browser.
Looking forward to hear from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sorry, but I don’t see any Geoblocking Options. I added the servername in the sensitive data area, perhaps that helps?
I added a new user. Please try this one.
Hello,
Thanks for getting back to us.
Both of the websites you asked us to fix are now working correctly with the latest version of Rank Math installed and activated.
The last step from your end is to connect or reconnect your Rank Math account by going to WordPress Dashboard > Rank Math > Dashboard > Help and connect from there.
If you require any further assistance don’t hesitate to get in touch.
Hello,
Glad that we could assist you.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
