Fatal error

#15463
  • Resolved Wiring Hk

    4 years, 7 months ago

    Rank Math free

    Hi RankMath,

    My site had a “Fatal error” issue about 3 weeks ago and that had been fixed with your help. However, I got an email today that the issue happens again. Would you please take a look and kindly help to fix the issue.

    Thanks and regards,
    Wiring HK

    email details:
    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://wiringhk.com/) and check for any visible issues. Next, visit the page where the error was caught (https://wiringhk.com/wp-admin/admin.php?page=rank-math-seo-analysis) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://wiringhk.com/wp-login.php?action=enter_recovery_mode&rm_token=KqGmYQWrFEL8HfoCs6Xvoo&rm_key=bdfIpl2Pk11SQOGJgftSIL

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    Error Details
    =============
    An error of type E_ERROR was caused in line 127 of the file /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php. Error message: Uncaught Error: Cannot use object of type RankMath\SEO_Analysis\Result as array in /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php:127
    Stack trace:
    #0 /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(179): RankMath\SEO_Analysis\Result->get_status()
    #1 /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(110): RankMath\SEO_Analysis\SEO_Analyzer->get_graph_metrices()
    #2 /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(102): RankMath\SEO_Analysis\SEO_Analyzer->display_graphs()
    #3 /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/views/main.php(56): RankMath\SEO_Analysis\SEO_Analyzer->display()
    #4 /home3/wajq5o0af36e/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress

    • This topic was modified 4 years, 7 months ago by Wiring Hk. Reason: usr name added
Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share a username for the temporary login so that we can check the issue for you?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Wiring Hk

    4 years, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have logged in to your site and cleared the “rank_math_seo_analysis_results” entry from your database to fix the problem.

    Please check this and let us know if we can offer any additional help.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Wiring Hk

    4 years, 7 months ago

    Rank Math free

    Yes, it’s back to normal after I logged in…but when I click “analysis the site” from the SEO analysis, the error occur again, so I try “clear seo analysis data”, then it’s back to normal once again…
    is it normal?

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hi there,

    Thanks for getting back to us.

    No this is not normal, please clear your site and browser cache and check whether the problem will still be reported.

    Let me know how this goes. Thank you.

    Wiring Hk

    4 years, 7 months ago

    Rank Math free

    Hi Michael,
    I cleared my site and browser cache and the error still occur.
    User name and password has no change as before, would you please take a look again.
    Many thanks.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    I have performed the SEO analysis several times and it is working smoothly from my end.
    Can you please check this on more time?

    We are looking forward to helping you. Thank you.

    Wiring Hk

    4 years, 7 months ago

    Rank Math free

    Yes, it’s back to normal now. Thank you so much.

    Michael Davis

    4 years, 7 months ago

    Rank Math pro

    Hello,

    I am happy that this is now resolved 🙂

    Feel free to contact us for any other questions, comments or suggestions.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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