Fatal Error - Support

Resolved Jordi Seo
3 years, 6 months ago

Rank Math free

good afternoon team

I have installed the plugin in a Multisite (I use MultilingualPress) and when accessing the secondary languages in both the front and the back I get the following error:

Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘db64k4b9q3ryup.lqw_8_actionscheduler_actions’ doesn’t exist in /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_Actio in /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

I have had to deactivate it but I would like to have it active since I do not have the SEO settings.

Thanks
Greetings
Jordi

Viewing 7 replies - 1 through 7 (of 7 total)

Jitendraa
3 years, 6 months ago

Rank Math pro

Hello,

Sorry for any inconvenience that might have been caused due to that.

It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

1. Please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/

2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

Here’s a video screencast:
https://i.rankmath.com/KStFug

Please clear all the cache, including the server after following the above process.

That should resolve the issue. Thank you.

Jordi Seo
3 years, 6 months ago

Rank Math free

HELLO

I have tried both options, both install the Github plugin, and Codesnippet and I still get this error:

Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘db64k4b9q3ryup.lqw_9_actionscheduler_actions’ doesn’t exist in /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_Actio in /home/customer/www/swissferien.com/public_html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44

I access to the main site, but the translations don’t let me and I have updated Rank to the last version and nothing either.

I wait for your feedback because now I don’t see the websites of the secondary languages
Thank you
Jordi

Alberto
3 years, 6 months ago

Rank Math business

Hello,

Then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Jordi Seo
3 years, 6 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Michael Davis
3 years, 6 months ago

Rank Math pro

Hello,

Where are you getting this error?

I updated Rank math to the latest version on your site but I can’t replicate the issue. Could you please share some screenshots if you are still facing this?

Looking forward to helping you. Thank you.

Jordi Seo
3 years, 6 months ago

Rank Math free

Hello

In English and French language you have the error, I share with you the urls of the languages and the screenshot

https://prnt.sc/ve11ef

https://swissferien.com/fr-ch/

https://swissferien.com/en-ch/

Thanks
Jordi

Michael Davis
3 years, 6 months ago

Rank Math pro

Hello,

I tried to check this further but the provided access no longer works. Please update so we can look into this further.

Looking forward to helping you. Thank you.

RankBot
3 years, 5 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Fatal Error’ is closed to new replies.