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Hello
I am getting this critical error when saving any page on my website since installing and adding the “Instant Indexing” rankmath plugin. Any idea?
When I try to submit any URL via the tool it gives a 500 critical error too.
PHP Fatal error: Uncaught Error: Class "Google_Service_Indexing" not found in /home/cacccaff/public_html/wp-content/plugins/fast-indexing-api/includes/class-instant-indexing.php:423
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Hello,
I’m sorry to hear that you are facing a PHP Fatal error related to the “Instant Indexing” Rank Math plugin on your website. To troubleshoot this issue, you can follow these steps:
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Check for Plugin/Theme Conflicts: Confirm if the issue only occurs when Rank Math and Rank Math PRO plugins are activated along with the default Twenty Twenty One theme. If the problem arises only when another plugin/theme is activated, it indicates a conflict with Rank Math. You can use the Health Check & Troubleshooting plugin to perform this check. Here is a tutorial to guide you through the process.
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Submit a Support Ticket: If the issue persists after checking for conflicts, you can proceed to submit a support ticket to get further assistance from our team. You can do this by visiting the Rank Math support page and clicking on Submit a Ticket as shown in the image below:
When submitting the ticket, make sure to provide relevant details about the error you are experiencing, including any information about the conflict you identified. Our support team will assist you in resolving the PHP Fatal error related to the “Instant Indexing” Rank Math plugin on your website.
If you need any further assistance, feel free to reach out through the support ticket. Thank you for bringing this concern to our attention. We are here to help you resolve this issue efficiently.
Closing spiel: We appreciate your patience and cooperation as we work together to resolve this matter promptly.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
Does Installing Rank Math Slow Down My Website? » Rank Math
How to Fix “Crawled – Currently Not Indexed” Error in Google Search Console » Rank Math
Confirming a Theme/Plugin Conflict With Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank MathHello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2cOnly the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/Let us know how it goes. Looking forward to helping you.
Thank you.
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The ticket ‘Fatal error’ is closed to new replies.