Fatal Error

#466647
  • Resolved James

    3 years, 5 months ago

    Rank Math free

    Hi, the latest version (1.0.100.1) of Rank Math throws a fatal error (frontend only). I rolled back one version before and it is fine.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Jaume Riutort Rosselló

    3 years, 5 months ago

    Rank Math business

    same problem, fatal error on PHP.

    Its a compatibility problem with PHP8.0 and PHP8.1 … on PHP 7.4 it works fine.

    The error is:

    PHP message: PHP Fatal error:  Uncaught TypeError: Cannot access offset of type string on string in /xxxxxxxxxxx.com/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-image.php:226
2022/10/21 08:26:15 [error] 3761679#3761679: *699 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught TypeError: Cannot access offset of type string on string in /xxxxxxx.com/public_html/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-image.php:226

    I had to fallback to php7.4 and it works fine.

    James

    3 years, 5 months ago

    Rank Math free

    Yes, looks like the same error:

    Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /path/wp-content/plugins/seo-by-rank-math/includes/opengraph/class-image.php:226

    Jaume Riutort Rosselló

    3 years, 5 months ago

    Rank Math business

    I will stay with previous Rank Math free version or on php7.4 until current version is compatible on php8.x

    Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello @jaumeriutortrossello,

    I apologize that this happened. I’ve already replied to the ticket you’ve opened. I hope we can get connected through that ticket.

    Don’t worry, we will try to resolve the issue as early as we can.

    Thank you.

    Hello @james-5097,

    As my colleague mentioned above, after checking for plugin conflict, can you please share the login credentials with us? So that we can investigate the issue further for you.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Fatal Error’ is closed to new replies.