fatal error

#452987
  • Hi, I have just recently installed RankMath to my WP website and I’ve started to revamp pages. This morning, I got a fatal error and after doing some testing, it is clear that it is caused by RankMath. I uninstalled and deleted it and reinstalled it and I still get a fatal error when activating. How can this issue be resolved?

    Currently, I’m using the free version but looking at upgrading to access more keywords. However, I want to be assured that I will not have issues with this plugin before doing so.

    Thanks for

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Since your website is throwing a fatal error upon activating the plugin, we may need to access your FTP so we can revert it back to a working state when it goes fatal error again while troubleshooting.

    Please share your FTP login in the sensitive data section.

    Looking forward to helping you.

    Hi, I don’t use FTP.

    Hello,

    We cannot troubleshoot the issue without the ability to recover the website when a fatal error is triggered. Alternatively, please may you share the error logs for your website. You can follow this guide for how to find the WordPress error log: https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/

    You can share the error log as a text file using a tool like wetransfer.com

    Hope that helps. Please let us know if you have questions.

    Hi Nigel, at this point, I think it is best for me to find another plugin. Have a great day!

    Hello,

    We regret to see you go. If you have further questions or any other inquiries with regard to our plugin, just let us know here. We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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