Fatal error

#325864
  • Resolved Pedro Gabriel Neves Souza

    2 years, 3 months ago

    Rank Math free

    Hello,

    I’m trying to activate the Rank Math SEO plugin to conclude the installation, however, when I Click in “Activate”the following message shows to me:

    Fatal error: Uncaught mysqli_sql_exception: Table ‘hgnu0468_wp984.wpe8_rank_math_internal_links’ doesn’t exist in /home1/hgnu0468/public_html/wp-includes/wp-db.php:2056 Stack trace: #0 /home1/hgnu0468/public_html/wp-includes/wp-db.php(2056): mysqli_query(Object(mysqli), ‘DESCRIBE wpe8_r…’) #1 /home1/hgnu0468/public_html/wp-includes/wp-db.php(1945): wpdb->_do_query(‘DESCRIBE wpe8_r…’) #2 /home1/hgnu0468/public_html/wp-includes/wp-db.php(2695): wpdb->query(‘DESCRIBE wpe8_r…’) #3 /home1/hgnu0468/public_html/wp-admin/includes/upgrade.php(2749): wpdb->get_results(‘DESCRIBE wpe8_r…’) #4 /home1/hgnu0468/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(260): dbDelta(Array) #5 /home1/hgnu0468/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(311): RankMathInstaller::create_tables(Array) #6 /home1/hgnu0468/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(268): RankMathInstaller->create_misc_options() #7 /home1/hgnu0468/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(141): RankMathInstaller->create_options() #8 /home1/hgnu0468/public_html/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(50): RankMathInstaller->activate() #9 /home1/hgnu0468/public_html/wp-includes/class-wp-hook.php(303): RankMathInstaller->activation(”) #10 /home1/hgnu0468/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(”, Array) #11 /home1/hgnu0468/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #12 /home1/hgnu0468/public_html/wp-admin/plugins.php(193): do_action(‘activate_seo-by…’) #13 {main} thrown in /home1/hgnu0468/public_html/wp-includes/wp-db.php on line 2056

    Can you guys please help me with it?

    Thanks,
    Pedro Gabriel

Viewing 8 replies - 1 through 8 (of 8 total)
  • Chandni

    2 years, 3 months ago

    Rank Math free

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you

    Pedro Gabriel Neves Souza

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    2 years, 3 months ago

    Rank Math business

    Hello,

    Could you please also share the FTP logins so that we can revert if the fatal error gets triggered while troubleshooting?

    Looking forward to helping you.

    Thank you.

    Pedro Gabriel Neves Souza

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Pedro Gabriel Neves Souza

    2 years, 3 months ago

    Rank Math free

    Hi Anas,

    The FTP Login was shared through sensitive data field

    Thanks,
    Pedro Gabriel

    Anas

    2 years, 3 months ago

    Rank Math business

    Hello,

    I logged in to your website and checked the settings. You are using PHP 8.1.1. Can you please switch to PHP 8.0 and try activating the plugin. Rank Math should work well with PHP 8 but since PHP 8.1 is just recently released (development phase), we could expect some issues, and our dev team is already aware of it.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Pedro Gabriel Neves Souza

    2 years, 3 months ago

    Rank Math free

    Hi Anas,

    Now it’s working! Thank you so much for your help! I really appreciate it.

    Have a great 2022!

    Thanks,
    Pedro Gabriel

    Anas

    2 years, 3 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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