Fatal Error

#28047
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This may suggest that your server is running an older PHP version. Could you please get in touch with your host and check if this the case and if it is update to at least PHP 7?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    It’s running on PHP 7.0

    hello,

    Thanks for the follow up.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP + FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    And also I cannot claim my website on Pinterest,I pasted the html code in webmaster tools.
    Same happened to the Google site verification, bing and yandex.
    Google I verified from DNS and bing too.
    I pasted the Yandex verification code. But no response.

    I don’t if this is caused by the fatal error.

    • This reply was modified 4 years, 3 months ago by Preey Kam.

    Hello,

    Thank you for contacting Rank Math today.

    I have checked through several pages on your site but I cannot reproduce the error. It is likely that this error was related to a temporary glitch during installation.

    The only notices that are displayed on your site have something to do with the theme:
    Screenshot

    I do not think that the verification issue is related to this fatal error. I have checked the webmaster options but the Pinterest verification key has not been set. Could you please try this again or enter the verification so that we can check further?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Okay

    Hi Ashwini,

    Thanks for the reply.

    Please let us know if we can provide any additional assistance.

    Thank you.

    Todd
    Rank Math free

    We are glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://s.rankmath.com/reviewrm

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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