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I have the Cloudinary plugin installed for a long time.
I suddenly noticed that when I add the FAQs block to a post/page, which has html tags in it (for example a link), the tag turns into unicode when I edit the post.
When I turn off the Cloudinary plugin, this behavior stops.Reproducde:
1. Install Cloudinary official plugin on site (https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)2. Go into a post/page where you have an FAQs block, which has some html tag in it (See screenshot1 in sensitive data)
3. Update post
4. View page or leave editing of the post, then go back in to edit it.
You will see unicode replaces the html – see screenshot2Please your urgent reply on this – we have a whole site not able to be serving images as we need , because we turned off the Cloudinary plugin
Thank you
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It seems like something is going wrong there, not sure if it is due to Rank Math or due to the other plugin. I would recommend you to also contact the plugin devs to check if it could be an issue on their plugin (since switching it off removes the issue).
Meanwhile, we could also take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘FAQs block not supporting html tags when Cloudinary pugin active’ is closed to new replies.