Hello,
Thank you for reaching out to us, and we apologize for any inconvenience caused.
I understand your concern about the incorrect billing. To address this issue, we will need to process a refund for the overcharged amount and then guide you through the process of purchasing the Rank Math PRO subscription.
Please allow us to take over this ticket and assist you further. You can assign this ticket to a human agent using the available buttons, and we will get back to you shortly.
Looking forward to resolving this for you.
Sources:
How To Upgrade Your Rank Math PRO Subscription » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Ja natürlich erlaube ich Ihnen das Ticket zu übernehmen. Stufen Sie auf Pro herab und erstatten den Restbetrag udn alles ist gut.
Hello,
Since downgrade is not available, we have refunded your purchase.
The same shall be reflected in your payment source in 5-7 business days.
Please proceed to purchase PRO from here:
https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Ich habe die Website nun nochmal getrennt und neu verbunden. Nun steht Pro im System, jedoch ist die Inhalt KI in den einzelnen Beiträgen immer noch nicht nutzbar und ein Infofenster liegt darüber in dem steht “Optimiere deine Inhalte mit KI. Das System ist so nicht nutzbar für mich….
Hello,
We logged in to your using the details provided in the sensitive data section.
We can see that Content AI works as shown in the Content AI History tab here
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
