Facing some error while saving my work with plugin thrive architect.

#114598
  • Resolved Sweet Surfing

    3 years, 4 months ago

    Rank Math free

    Hello, my domain name is sweetsurfing.com, I have been using rank math for a long time, everything was going fine, but now suddenly when I am going to save work in thrive architech plugin (page builder) There is some error, which is related to rank math.
    Then I thought to delete rank math and save my work, and when I deleted rank math, everything went well after that. And then I thought of installing rank math and saving work, but the same problem happened again. Why is this happening suddenly ?? I share some photos so that maybe you can solve my problem easily.

    https://ibb.co/VVwnVmx
    https://ibb.co/tHYjFYH
    https://ibb.co/MgbP6cj

    pictures are on above links.

Viewing 1 replies (of 1 total)
  • Michael Davis

    3 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Facing some error while saving my work with plugin thrive architect.’ is closed to new replies.