Facebook Thumbnail Problem

#77720
  • Resolved Souvik
    Rank Math free

    When I paste my post link in facebook, it don’t show post thumbnail image. One of my post show thumbnail but others don’t show thumbnail.

    • This topic was modified 3 years, 7 months ago by Souvik.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have checked them on https://developers.facebook.com/tools/debug/ but they seem to be working fine, could you check it?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Souvik
    Rank Math free

    Yes, I checked it. And it works, But I put description for all of my articles and they don’t show on my facebook page. One of my articles show but others don’t. Please Check I put my information on sensitive section.

    Hello,

    I tested the URL even with other tools and it seems the og:description on your post doesn’t seem to be recognized by the social tools.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Facebook Thumbnail Problem’ is closed to new replies.